Privacy Policy



WEBSITE PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Melton Mencap (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website: meltonmencap.co.uk.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Melton Mencap is the data controller.

2. Who We Are

Company Name: Melton Mencap
Registered Address: Mencap Centre, Chapel Street, Melton Mowbray, Leicestershire, LE13 1LZ
Email Address: info@meltonmencap.org.uk
Telephone: 01664 564237

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

A. Information You Provide

  • Name
  • Email address
  • Telephone number
  • Company name
  • Details submitted via contact forms
  • Information provided when subscribing to marketing communications

B. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referral source
  • Cookie and analytics data

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to enquiries submitted via the website
  • Provide requested services or information
  • Send marketing communications (where you have opted in)
  • Improve website performance and user experience
  • Maintain website security
  • Comply with legal obligations

5. Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Consent – for marketing communications.
  • Contract – where processing is necessary to provide services.
  • Legitimate Interests – to operate and improve our website and respond to enquiries.
  • Legal Obligation – where required by law.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Analyse website traffic
  • Improve user experience

You can manage or disable cookies through your browser settings.

Where required, we use a cookie consent mechanism to obtain your consent before placing non-essential cookies.

7. Third-Party Service Providers

We may share personal data with trusted third parties who help us operate our website and business, such as:

  • Website hosting providers
  • Email service providers
  • Analytics providers (e.g., Google Analytics)
  • IT support providers
  • Professional advisers

These providers process personal data on our behalf and are required to keep it secure.

We do not sell personal data.

8. Website Development & Maintenance

Our website may be developed and/or maintained by one.com and/or Click and Simple.

Where the developer has access to personal data (for example, for maintenance or hosting purposes), they act as a data processor on our behalf and are contractually required to process data only in accordance with our instructions and applicable data protection laws.

9. International Data Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard contractual clauses
  • Other legally approved transfer mechanisms

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Typical retention periods include:

  • Enquiries: up to 24 months
  • Marketing data: until consent is withdrawn
  • Customer data: up to 6 years for legal and accounting purposes

11. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at: info@meltonmencap.org.uk

12. Complaints

If you are concerned about how we handle your personal data, please contact us first.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

13. Security

We implement appropriate technical and organisational measures to safeguard personal data, including:

  • Secure hosting environments
  • SSL encryption
  • Access controls
  • Regular software updates

14. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

THANK YOU for your support...